Privacy Policy
Our Commitment to Privacy
SNB Stone (“we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our website at www.snb-stone.com (“Website”) and interact with our services.
This Privacy Policy explains what personal information we collect, how we collect it, why we collect it, and how we handle it. It applies to all visitors to our Website and persons who contact us through our online forms.
We operate under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are also committed to transparency regarding our use of third-party analytics and tracking tools.
In plain English: We collect only what we need, use it responsibly, and never sell your personal information to third parties.
Information We Collect
We collect information in two ways: information you provide directly to us, and information collected automatically when you visit our Website.
Information You Provide
- Your name
- Email address
- Phone number
- Any other details you voluntarily include in contact form messages
Information Collected Automatically
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or search query
- Date and time of visit
- User interactions such as clicks and scroll depth
This automatically collected data is gathered via cookies and Google Analytics / Google Tag Manager (described in detail below).
Contact Forms
Our Website includes one or more contact forms that allow you to send us enquiries directly. When you submit a form, we collect the personal information you enter (such as your name, email address, phone number, and message).
How We Use Form Submissions
- To respond to your enquiry or request
- To provide quotes, product information, or follow-up assistance
- To maintain records of communications for quality and legal purposes
Legal Basis for Processing
Submission of a contact form constitutes your consent to us processing your information for the purpose of responding to your enquiry. You are under no obligation to provide this information; however, without it we may be unable to assist you.
We do not use contact form data for unsolicited marketing unless you have separately opted in to receive marketing communications from us.
Form Data Retention
We retain contact form submissions for as long as is necessary to fulfil the purpose for which they were submitted, or as required by law. You may request deletion of your data at any time (see Your Rights).
Google Tag Manager
We use Google Tag Manager (GTM), a tag management system provided by Google LLC. GTM allows us to manage and deploy marketing and analytics tags (snippets of code) on our Website without modifying the site code directly.
What GTM Does
- Deploys and manages third-party tracking tags (such as Google Analytics)
- Tracks specific user interactions (e.g. form submissions, button clicks, page views)
- Triggers tags based on defined rules and conditions
GTM and Data Privacy
Google Tag Manager itself does not collect personal information directly. However, the tags it manages (such as Google Analytics) may do so. GTM operates under Google’s privacy and security practices.
For more information about how Google handles data through GTM, please refer to Google’s Tag Manager and Privacy documentation.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries submitted through our contact forms
- To improve our Website based on analytics data about how it is used
- To understand our audience and tailor content or services accordingly
- To measure advertising effectiveness through conversion tracking (if applicable)
- To comply with legal obligations under applicable Australian law
- To detect and prevent fraud or other harmful activity
We will not use your personal information for any purpose that is unrelated to those listed above without your prior consent.
Data Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:
- Secure HTTPS encryption for all data transmitted via our Website
- Access controls limiting who within our organisation can access personal information
- Regular review of our information security practices
While we implement appropriate safeguards, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Retention
We retain personal information only for as long as is necessary for the purpose for which it was collected, or as required by law. When no longer required, personal information is securely deleted or de-identified.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, out of date, or incomplete
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent to processing, where consent is the basis for collection
- Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, please contact us at info@snb-stone.com or call 02 9793 2001. We will respond within a reasonable timeframe and in accordance with our legal obligations.
OAIC Complaints
If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please get in touch with us:
- Email: info@snb-stone.com
- Phone: 02 9793 2001
- Website: www.snb-stone.com
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Continued use of our Website following the posting of changes constitutes your acceptance of the revised policy.